Information about Floreat Forum General Practice
The team of experienced healthcare practitioners and staff at Floreat Forum General Practice are committed to providing quality family medical care.
CONFIDENTIALITY:
Management of Personal Health Information - The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the The National Privacy Principles Act and the Health Records and Information Act. All personal information is stored on a program specific, encrypted computer data base.
DID NOT ATTEND (DNA) AND CANCELLATION POLICY
Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $38.20 per consultation or if a double consult a fee of $76.40., that is not attended or not cancelled within 6 hours of the appointment time. If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.
URGENT RESULTS:
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
NON URGENT RESULTS:
The Nurse will contact you via phone (and text message) to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment. If your results are NORMAL we will NOT routinely contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
RECALLS / REMINDERS:
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment. Confidential information is not included in these letters.
Walk-In Services:
Floreat Forum General Practice does offer a walk-in service with some exceptions. The wait time for walk-ins varies and depends on how on time the Doctors are running. Please note we will refuse walk-ins if the Doctors are running late and do not have the capacity to fit in walk-In patients. We also charge a $35 out of pocket fee for walk ins. To book an appointment you can call the surgery, or you can come in and enquire when the next appointment is available. You can book appointments online via our website or Hot Doc.
Phone Consults:
Telephone consults are available when you are unable to have face to face consults with the Doctor.
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583
CONTINUOUS EDUCATION:
The practice is committed to supporting all doctors, nurses and administration staff to participate in on-going education. At times we may have training doctors (registrars) and other staff at the practice.
AFTER HOURS:
For after hours medical attention when the surgery is closed, please contact the following or alternatively seek the nearest Hospital Emergency Department: Dial a Doctor 1300 030 030. Alternatively, you can attend the After Hours GP Clinic at Joondalup Hospital.
PATIENT FEEDBACK / COMPLAINTS:
Your feedback is important to us and Patient Feedback forms are available at reception - good or bad! Alternatively forward your compliments, concerns, comments or complaint to: p.manager@ffgp.com.au If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
COMPUTER, INTERNET and SOCIAL MEDIA:
The transmission of any material via e-mail, Facebook or searching of material on the Internet that breaches any Commonwealth or State law or company policy is prohibited. Activities, which are prohibited include:
a) Transmitting copyrighted material, threatening or obscene material or material protected by trade secret;
b) Use of the network (e-mail & internet) for commercial activities or for personal gain or profit;
c) When it interferes with your job or the jobs of others;
d) To violate the law or rights of any person;
e) To use the service under another’s user name or password;
f) For communication or access of web pages of jokes or remarks of a racist, sexual or sexist, harassing discriminatory or pornographic nature.
Any breaches of the above clause could lead to disciplinary action and dismissal.
Home Visits and Out of Hours Services:
Our Medical Centre provides a locum service for those patients who require a home visit after hours. During the clinic opening hours, the practice GPs will offer home visits at their discretion. Doctors will offer home visits when it is appropriate, depending on circumstances and considering the safety of all staff. To obtain a home visit during clinic hours it needs to be safe and reasonable for the GP, and within a 5km radius of the clinic, When the patient is triaged and a home or other visit is deemed neither safe nor reasonable, a telephone consultation will be offered. Or patients are also advised that they are able to contact the Night Doctor, for any reason our doctor is unable to come and see you and you can’t come into the practice, please contact Night Doctor on PH: 1300 644 483.
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